Field Service Management (FSM)

Assessing and improving business processes is crucial for successful transformation. At Arcwide, we specialise in evaluating current business processes and designing future operating models to ensure a smooth transition and maximised benefits. Our service helps organizations frame their future processes before embarking on the IFS core model design phase. This is particularly valuable for customers with complex, heterogeneous processes and IT landscapes, or those involved in frequent mergers and acquisitions.

With our combination of our BearingPoint business consultancy experience and our IFS functional and technical know how we have the global capability to deliver turnkey IFS projects, with a flexible model tailored to our customers needs.. Arcwide has a proven, repeatable, implementation methodology which incorporates IFS best practices as well as toolsets and accelerators. What makes us different is our capability to deliver complete systems integrator services including, process optimisation, data management, solution build & test, end user training, and change management.

Data managament, solution build and testing are project critical workstreams that are often challenging for customers.  This can be down to a lack of resource time, suitable experience and expertise or forward planning. With Arcwide’s Data, Build & Test Management services we can help to alleviate your constraints and de-risk these workstreams.

Change is an area that many organisations find challenging. Our Transformation & Change Management team supports our customers throughout the whole lifecycle of their business transformation helping to reduce operational and functional risks and a resistance to change. The team will help design and communicate a transformation roadmap focusing on the benefits of changing your business management system. With our tailored approach we help ensure that all of your people and key stakeholders are aligned and ready to adopt the new IFS solution.

Our flexible Application Management Services (AMS) agreements allow you to choose the elements that best fit your unique business needs.​