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Application Management Services (AMS)

In today’s fast-paced world, organisations must adapt quickly. ​However, relying on internal resources for IFS complete support can divert attention from critical business activities and growth.​

Our flexible Application Management Services (AMS) agreements allow you to choose the elements that best fit your unique business needs.​

Experience Simplicity: Enjoy simple plans with clear processes, management, and pricing.​

Embrace Adaptability: Customise each AMS service to meet your specific needs.

Achieve Scalability: Seamlessly grow your application scope and business demands.​

Our Application Management Services (AMS)

  • Application Support & Assistance

    Functional and technical user-centric support. In-depth incident analysis with swift corrective actions to enhance user experience.

  • Application Monitoring

    Proactive Oversight. Daily checks on interfaces, data, and accessibility to ensure continuous robustness and preempt user incidents.

  • Application Enhancements

    Bespoke Consultancy & Developments <15Man-days. Partnering with clients to deliver state of the art application enhancements, as well as, expert consulting for optimal business growth.

  • Application Updates

    Seamless Upgrades (Evergreen) Regular service updates and biannual major releases, with analysis and implementation tailored to client needs.

  • New Devs/Projects/Upgrades

    Solution enhancements, upgrades and implementation of other IFS components

Business as usual, AMS will help your team to unlock and maintain your full IFS potential

At Arcwide, we are dedicated to supporting our customers in all critical situations with industry leading Service Level Agreements (SLAs).

Our commitments include:

  • Unmatched Availability: We offer SLAs up to 24/7, ensuring continuous support for your global operations. 
  • Rapid Response: We guarantee a 30-minute response time for P1 incidents, the strictest SLA on the market.
  • Comprehensive Coverage: We have committed SLA's for all severity of incidents. 
  • Clearly defined processes based on ITIL Best Practices. 
  • We utilise state of the art ITSM tool incorporating AI features such as real time translation and proactive recommendation of knowledge base documents.

Why choose Arcwide as your global AMS partner

Arcwide has pioneered AMS excellence with our unique expertise combining BearingPoint unmatched industry insights and IFS software knowledge. 

Consultancy & Collaboration: Thanks to our BearingPoint heritage, we master consultancy work and can provide the most collaborative approach for your IFS challenges. Arcwide will partner with you to tailor the best solutions to meet your business objectives.

Robust strategy & organisation: Arcwide is committed to efficiency through industry-leading standards, best-practices and the use of powerful tools like AI to streamline your processes.

IFS expertise: Arcwide is a full IFS services partner. We can support all components of your IFS ecosystem. Our most senior experts have more than 20years of IFS experience

 

Build a long-lasting relationship on trust

At Arcwide, every Application Management Services (AMS) agreement includes a dedicated local coordinator who will work close to you, ensuring a thorough understanding of your business needs and fostering a long-lasting relationship built on trust. Depending on your specific requirements, Arcwide offers both local and offshore support consultants, providing tailored AMS solutions that align perfectly with your business objectives. Our flexible approach ensures you receive the right support when you need it the most.

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1 Global Delivery Center

  • India

16 Countries

  • France
  • US
  • UK & Ireland
  • India
  • Germany
  • Switzerland
  • Spain
  • Italy
  • Romania
  • Netherlands
  • Czech Republic
  • Morocco
  • Belgium
  • Canada
  • Portugal
  • United Arab Emirates
  • 1 Global Delivery Center
  • 16 Countries

Start your business transformation

Contact us today

IFS Solutions Supported